How to Improve Your Viator or GetYourGuide Rating After Bad Reviews
At 100 reviews, moving from 4.3 to 4.5 takes 40 five-star reviews in a row. How to improve your Viator rating and your GetYourGuide rating after a bad run.
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Viator Analytics: What the Supplier Dashboard Shows and Doesn’t
Viator analytics explained: what every supplier sees, what the Accelerate Insights page adds, the affiliate data to ignore, and what Viator doesn’t show you.
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GetYourGuide Analytics: How to Read the Performance Section
Where did GetYourGuide analytics go? It’s now Performance. Which numbers to read first, how to read each product as a funnel, and what it doesn’t show.
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GetYourGuide Provider Rating: What It Is and What Else GYG Measures
Is your GetYourGuide Provider Rating 4.0+? If not, new activities launch without one. Plus the 1.0% cancellation and 0.2% no-show limits that can remove them.
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Viator Badge of Excellence: What It Takes and Why It Matters
The Viator Badge of Excellence has six requirements, from under 2% cancellations to 15 reviews. See which four you can fix this week and how to keep the badge.
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How to Get More Reviews on Viator and GetYourGuide
Get more reviews on Viator and GetYourGuide: the tools each platform gives you, when to ask, where each guest’s review lands, and what gets you penalised.
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How to Handle OTA Cancellations: A Practical Guide for Operators
How to handle OTA cancellations: what GetYourGuide and Viator charge when you cancel, how to log weather correctly, and how to get paid for no-shows.
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Managing Reviews on OTA Platforms: A Practical Guide for Operators
Going from zero to 15 reviews can bring 4.5 times the bookings on GetYourGuide. A practical system for managing reviews on OTA platforms, built for operators.
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How to Optimise Your OTA Listing: A Practical Guide for Operators
The description is rarely the problem. How to optimise your OTA listing by finding what’s failing first: the search card, the product page or settings.
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How OTA Ranking Algorithms Work for Attraction Operators
How OTA ranking algorithms work is misunderstood by most operators. This guide covers Viator and GetYourGuide’s systems, the signals that matter, and what’s quietly suppressing your ranking.
